Woolworths Group is led by its purpose, to create better experiences together for a better tomorrow. Guided by our Core Values and agile Ways-of-Working, we want our actions to have a positive impact every day and to define what makes Woolworths Group different. Customer demands are changing rapidly and the retail environment is evolving, and in this environment we will continue to transform the Group to better meet our customers’ needs, together.
Woolworths Group is led by its purpose, to create better experiences together for a better tomorrow. Guided by our Core Values and agile Ways-of-Working, we want our actions to have a positive impact every day and to define what makes Woolworths Group different. Customer demands are changing rapidly and the retail environment is evolving, and in this environment we will continue to transform the Group to better meet our customers’ needs, together.
1 From continuing operations before significant items.
2 Full Year fully-franked dividend.
Economic
Community
Environment
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Customer 1st and Team 1st Culture
Customer 1st Team 1st culture has been critical in sustaining high scores across Voice of Customer (VOC) and Voice of Team (VOT) despite unique challenges during F19.
Customer 1st and Team 1st Culture
Customer 1st Team 1st culture has been critical in sustaining high scores across Voice of Customer (VOC) and Voice of Team (VOT) despite unique challenges during F19.
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Connected, personalised and convenient shopping experience
Customers are increasingly seeking seamless and ultra-convenient solutions. To meet this increasing demand, we have built strong foundations across the Group while remaining agile as technology continues to evolve.
Connected, personalised and convenient shopping experience
Customers are increasingly seeking seamless and ultra-convenient solutions. To meet this increasing demand, we have built strong foundations across the Group while remaining agile as technology continues to evolve.
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Differentiate our Food Customer Propositions
Creating a point of difference in the customer offer across Australian and New Zealand Food is part of the Group’s ambition to create better experiences for customers.
Differentiate our Food Customer Propositions
Creating a point of difference in the customer offer across Australian and New Zealand Food is part of the Group’s ambition to create better experiences for customers.
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Accelerate innovation in our Drinks business
As the drinks market rapidly evolves, BWS and Dan Murphy’s are also evolving with improvements across service, range and convenience.
Accelerate innovation in our Drinks business
As the drinks market rapidly evolves, BWS and Dan Murphy’s are also evolving with improvements across service, range and convenience.
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Unlocking value in our Portfolio
The Portfolio team progressed a number of key projects during the year to maximise long-term shareholder value.
Unlocking value in our Portfolio
The Portfolio team progressed a number of key projects during the year to maximise long-term shareholder value.
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End-to-end process: ‘better for customers’ and ‘simpler for stores’
Improving end-to-end processes to be ‘better for customers’ and ‘simpler for stores’ continues to be the foundation of the Group’s strategy to enable consistently good customer and team experiences.
End-to-end process: ‘better for customers’ and ‘simpler for stores’
Improving end-to-end processes to be ‘better for customers’ and ‘simpler for stores’ continues to be the foundation of the Group’s strategy to enable consistently good customer and team experiences.
Our Partnerships
We have continued our partnership with the Federal Government and Diversity Dimensions through our Resourcing the Future Indigenous Employment Program. In total, 2,279 Indigenous team members have joined us since the program's inception. Retention rates remain high at 71%.
Resourcing the Future Indigenous Employment Program
Resourcing the Future Indigenous Employment Program
We have continued our partnership with the Federal Government and Diversity Dimensions through our Resourcing the Future Indigenous Employment Program. In total, 2,279 Indigenous team members have joined us since the program's inception. Retention rates remain high at 71%.
We have made significant progress towards embedding responsible sourcing in our fresh produce supply chain. Woolworths Group has devised a specialised program to address and mitigate risks in the Australian horticulture supply chain.
Launching responsible sourcing in our Australian horticultural supply chain
Launching responsible sourcing in our Australian horticultural supply chain
We have made significant progress towards embedding responsible sourcing in our fresh produce supply chain. Woolworths Group has devised a specialised program to address and mitigate risks in the Australian horticulture supply chain.
We recognise the effects of climate change to our customers, our communities, our business and our planet and remain committed to contributing to climate change mitigation. We have revised our direct emissions target to 60% below 2015 levels.
We recognise the effects of climate change to our customers, our communities, our business and our planet and remain committed to contributing to climate change mitigation. We have revised our direct emissions target to 60% below 2015 levels.
Israa, a 42-year-old woman from Iraq, sought asylum in Australia in 2012. As an asylum seeker, she was not permitted to work and only had access to six weeks of English courses. Language was a major hurdle for Israa, who desperately wanted to give back to the community which had taken her in.
Israa, a 42-year-old woman from Iraq, sought asylum in Australia in 2012. As an asylum seeker, she was not permitted to work and only had access to six weeks of English courses. Language was a major hurdle for Israa, who desperately wanted to give back to the community which had taken her in.
In June 2018, we phased out the use of single use plastic shopping bags nationally. This was a big change for our customers and our teams, and it has taken time to adjust, but thanks to our collective efforts, more than three billion single use plastic bags have now been removed from the environment. Our 99c ‘Bag for Good’ was launched as part of our reusable bag offer, and funds from the sale of these bags go towards the Woolworths Junior Landcare Grants program.
The first Woolworths Junior Landcare Grants were awarded in early 2019, when 538 primary schools and early learning centres across the country received a grant of up to $1,000 each to support the delivery of environmental projects.
In June 2018, we phased out the use of single use plastic shopping bags nationally. This was a big change for our customers and our teams, and it has taken time to adjust, but thanks to our collective efforts, more than three billion single use plastic bags have now been removed from the environment. Our 99c ‘Bag for Good’ was launched as part of our reusable bag offer, and funds from the sale of these bags go towards the Woolworths Junior Landcare Grants program.
The first Woolworths Junior Landcare Grants were awarded in early 2019, when 538 primary schools and early learning centres across the country received a grant of up to $1,000 each to support the delivery of environmental projects.
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